Policies

BEANS Coffee Roaster, we approach every step with intention from roasting to the moment your coffee reaches your hands. If your order does not meet our standards or if any issue arises, we are always here to make it right under the following conditions.

1. Coffee Beans

All BEANS Coffee Roaster coffees are roasted to order to preserve peak freshness. For this reason, we are unable to accept returns or exchanges due to change of mind or incorrect orders.

However, should an issue arise on our end, we will gladly offer a replacement or resolution in the following cases :

• Incorrect item received
• Product is not in consumable condition or has expired
• Packaging is significantly damaged during transit, affecting product quality

Please note: Kindly contact our team within 3 business days of receiving your order so we can assist you promptly.

2. Merchandise

For items such as drinkware, apparel, and other merchandise, exchanges or returns are accepted within 7 days of delivery under the following conditions :

• Items must be unused and in perfect condition
• All original packaging, tags, and components must be intact

We reserve the right to decline returns or exchanges in cases of change of mind or incorrect orders.

3. Damaged Parcels (Shipping Issues)

To ensure a smooth and fair claims process, we kindly ask that you record a video while opening your package. This helps our team assess and resolve any issues quickly and accurately.

Thank you for trusting BEANS Coffee Roaster to be part of your daily ritual. We remain committed to delivering each experience with care, sincerity, and quiet attention to detail.

Refund Eligibility
Refunds may be issued under the following circumstances :

• The ordered item cannot be fulfilled and no replacement is available
• Returned items have been inspected and meet our return conditions, and you prefer a refund over a replacement
• Payment errors or order cancellations in accordance with our policy

Refund Method

All refunds will be processed via the original payment method through our secure payment partner (2C2P), ensuring accuracy and safety.

• Credit / Debit Card

Refunds will be issued back to the original card. Processing time is approximately 15–45 business days, depending on billing cycles and the issuing bank.

• Mobile Banking, PromptPay, iBanking

Refunds will be transferred back to the original account within approximately 7–14 business days.

Notes

• Business days exclude weekends and public holidays
• Refund amounts reflect the net value after any applied discounts or benefits
• For approved refunds due to change of mind, a payment processing fee (approximately 3–5%) may apply

We respect your
privacy and are committed to protecting your personal data.

• We collect only the information necessary to provide our services (such as name, email, and payment details).
• Your data will never be shared with third parties without your consent, unless required by law.
• We use secure systems to safeguard your information.

For questions about
your data, please contact: beansadmin@Kinduem.com

As part of our mission, we are committed to:

• Supporting local farmers and sustainable sourcing.
• Reducing waste and using eco-friendly packaging.
• Giving back through community events and CSR activities.