Orders are prepared within 1–2 business days after payment confirmation. Delivery typically takes 1–5 business days, depending on location. A tracking number will be shared once shipped.

Please contact us within 3 business days at Beansadmin@kinduem.com or LINE: @beans.bkk, with photos or an unboxing video. We will make it right.

Refunds are processed via the original payment method. Timing varies depending on the payment provider.

Coffee is roasted to order; returns are not accepted due to personal preference. If your order does not meet our standards, we are here to assist. Merchandise may be returned or exchanged within 7 days, provided items are unused and in original condition.

Orders may be cancelled prior to roasting or shipment. Kindly reach out as soon as possible.

Available upon request. Please contact us for details.